Home Wallet, Payments and Prizes

Wallet, Payments and Prizes

JJ Garcia-Rovira
By Quentin Rosso and 2 others
• 5 articles

Payments

How to redeem a cash prize and select payout method? All prize money redemptions in the form of cash, will require recipients to fill out their contact information through our new payouts portal on Trolley. Additionally, the prize delivery timeline depends on your account's status. - If you are a free to play user your withdrawal can take up to 60 business days to be sent, you may only have 1 active withdrawal request and you need a minimum of $40 to be able to withdraw. How it works: 1. Head into your account then go to your wallet and click the tab "Payout Profile". 2. From there, after you verify your identity, select your preferred payout method. 3. Add your Legal First Name and Legal Last Name and click "Create an Account" 4. Check your email address associated with Gamercraft 5. Open the email and click 'Set up my payment preferences' 6. Confirm your account by entering in the email address that is associated with your Gamercraft account and click 'Send Verification Code' 7. Check your email for the verification code that was sent and input it and click 'Validate Code' 8. Click '+ Add Payout Method 9. Set up your payout method by filling in all the General Information and clicking 'Next' 10. Select your preferred payout method. Options are either Bank Transfer or PayPal - If you choose Bank Transfer, fill out the required information pertaining to your bank account - If you choose PayPal, fill out the required information pertaining to your PayPal account Once you have filled out the required information, click 'Add' 11. You will receive a message that says your 'Payout Method Submitted Successfully!' and then click 'Submit a Tax Form'. - NOTE: All users who have accumulated over $550 USD in prizes from January 1st of each year to present date is required to fill out a tax form to receive any additional prizes. - Alternatively, if you have earned over $550 USD in prizes from January 1st of each year to present date and do not wish to fill out a tax form, can switch to purchasing Gift Cards on our store. 12. Select whether you are a U.S. Person or not a U.S. Person and then click 'Continue'. - NOTE: This just determines the correct tax form you will be required to fill out. 13. Fill out the required information pertaining to your tax information and click 'Continue'. 15. Click how you would like to receive your end of your year tax statement. Options include E-Delivery or Postal Mail and then click 'Continue'. 16. You will see a confirmation of Tax Form Submitted Successfully! That's complete the preferred payout method set up and then just click 'Done'. Frequently Asked Questions (FAQs) What are the available cash payout methods? Currently, you can get your prize money sent to your: - Bank Account (via ACH deposit) - PayPal Account - PIX for Brazilian users only Do I need to fill out a tax form to receive my prizes? No, only if you have earned over $550.00 USD from January 1st, 2022 to present date. U.S. federal tax law requires us to collect tax information through an IRS Form W-9 or W-8 series and report on certain income paid over $600.00. You may not be required to pay any taxes if you provide your tax ID. Are there any withdrawal fees? Yes, there are but it varies depending on the method and country: - ACH in United States of America (USD) = 1.00 USD - EFT in Canada (CAD, USD) = 1.00 USD - FPS in United Kingdom (GBP) = 4.00 USD - SEPA in Europe (EUR) = 4.00 USD - PayPal Transfer = 1-2% Fee (of total amount) Can I change my payout method at will? Yes, you can add both your PayPal and Bank Accounts through the portal. You can only have one active payment method at a time but can alternate between them as you wish. If I'm not from the US, am I still required to provide my tax info? Only if you have earned over $550.00 USD as the IRS and US regulations require us to collect a W8 form for all prizes delivered internationally after reaching the $600.00 threshold. You may not be required to pay any taxes if you provide your tax ID. I'm not from the US, what's my Tax Payer Identification Number? The US Government requires us to collect Taxpayer Identification Numbers (TIN) of everyone we send prizes to that have reached over the $550.00 USD threshold.

Last updated on Sep 09, 2024

Withdrawal Conversion Rates

Gamercraft - Transparency in Dollar Conversion Rates At Gamercraft, we value transparency and want to ensure our community understands how we handle dollar conversion rates when sending money to different countries. Below are the current conversion rates from USD to the corresponding currencies for various countries. These rates are subject to change based on market fluctuations, and we strive to provide the most accurate and up-to-date information. Conversion Rates - Brazil - 1 USD = 5 BRL - Poland - 1 USD = 3.5 PLN - European Union - 1 USD = 0.80 EUR - Peru - 1 USD = 3.50 PEN - Mexico - 1 USD = 16.00 MXN - Egypt - 1 USD = 30.00 EGP - Venezuela - 1 USD = 30 VES - Turkey - 1 USD = 27.50 TRY - Colombia - 1 USD = 3700 COP - Switzerland - 1 USD = 0.85 CHF - United Kingdom - 1 USD = 0.75 GBP - Denmark - 1 USD = 6.5 DKK - Argentina - 1 USD = 800 ARS - Chile - 1 USD = 800 CLP - Romania - 1 USD = 4 RON Understanding Conversion Rates - Market Variations: Conversion rates can vary slightly depending on the payment processing service and the prevailing market rates at the time of transaction. - Competitive Rates: We aim to use competitive rates to ensure that you receive fair value for your money. How We Handle Currency Conversion - Requesting Payout: When you request a payout, we convert the amount from USD to your local currency using the informed rate. - Transfer: The converted amount is then transferred to your account. Why Transparency Matters - Trust and Transparency: We believe in maintaining trust and transparency with our community. - Informed Decisions: By providing clear information about our conversion rates, we help you make informed decisions about your finances. Keeping You Updated - Regular Reviews: We regularly review and update our conversion rates to reflect market conditions. - Prompt Communication: Any significant changes in rates will be communicated to you promptly. We are committed to providing you with the best possible service and ensuring transparency in all our transactions.

Last updated on Sep 10, 2024

Payouts Pipeline Status & FAQ

This page is your ultimate source for up-to-date information regarding payout status. We aim to ensure transparency and provide timely updates on any delays or issues with specific withdrawal methods. Supported Countries and Withdrawal Methods Supported Countries For non-free entry tournaments with cash or cash-value prize payouts, participants must be 18 years or older and legal residents of certain countries, including: 🇦🇱 Albania, 🇦🇩 Andorra, 🇦🇷 Argentina, 🇦🇲 Armenia, 🇦🇹 Austria, 🇧🇪 Belgium, 🇧🇿 Belize, 🇧🇲 Bermuda, 🇧🇴 Bolivia, 🇧🇦 Bosnia and Herzegovina, 🇧🇷 Brazil, 🇧🇬 Bulgaria, 🇨🇦 Canada, 🇰🇾 Cayman Islands, 🇨🇱 Chile, 🇨🇴 Colombia, 🇨🇷 Costa Rica, 🇭🇷 Croatia, 🇨🇾 Cyprus, 🇨🇿 Czech Republic, 🇩🇰 Denmark, 🇩🇲 Dominica, 🇩🇴 Dominican Republic, 🇪🇨 Ecuador, 🇸🇻 El Salvador, 🇪🇪 Estonia, 🇫🇮 Finland, 🇬🇪 Georgia, 🇩🇪 Germany, 🇬🇮 Gibraltar, 🇬🇷 Greece, 🇬🇩 Grenada, 🇭🇳 Honduras, 🇭🇰 Hong Kong, 🇭🇺 Hungary, 🇮🇸 Iceland, 🇮🇳 India, 🇮🇩 Indonesia, 🇮🇪 Ireland, 🇮🇹 Italy, 🇯🇲 Jamaica, 🇯🇵 Japan, 🇯🇪 Jersey, 🇰🇷 Korea, Republic of, 🇱🇻 Latvia, 🇱🇮 Liechtenstein, 🇱🇹 Lithuania, 🇱🇺 Luxembourg, 🇲🇰 Macedonia, 🇲🇾 Malaysia, 🇲🇹 Malta, 🇲🇽 Mexico, 🇲🇨 Monaco, 🇲🇪 Montenegro, 🇳🇱 Netherlands, 🇳🇿 New Zealand, 🇳🇮 Nicaragua, 🇳🇴 Norway, 🇵🇼 Palau, 🇵🇦 Panama, 🇵🇾 Paraguay, 🇵🇪 Peru, 🇵🇭 Philippines, 🇵🇱 Poland, 🇵🇹 Portugal, 🇵🇷 Puerto Rico, 🇷🇴 Romania, 🇸🇲 San Marino, 🇸🇬 Singapore, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇪🇸 Spain, 🇱🇰 Sri Lanka, 🇸🇪 Sweden, 🇨🇭 Switzerland, 🇹🇼 Taiwan, 🇹🇹 Trinidad and Tobago, 🇹🇷 Turkey, 🇹🇨 Turks and Caicos Islands, 🇺🇦 Ukraine, 🇬🇧 United Kingdom, 🇺🇸 United States (excluding residents of Arkansas, Delaware, Michigan, and Tennessee), 🇺🇲 United States Minor Outlying Islands, 🇺🇾 Uruguay, 🇻🇪 Venezuela, 🇻🇬 Virgin Islands, British, 🇻🇮 Virgin Islands, U.S. Withdrawal Methods - Bank Transfers: Available worldwide and to all regions - PayPal: Available worldwide to all supported countries. - PIX: Available specifically for Brazil. Payout Status by Region Below is a segmented list by region, which provides the current status and detailed country-specific notices where applicable. This format allows for easy navigation and understanding of payout statuses. North America - Status: ✅ Operational Europe - Status: ✅ Operational Latam (Latin America) - Status: ⚠️ Delays - Country-Specific Notices: - 🇧🇷 Brazil: PIX delays due to local partner and pipeline issues. - 🇦🇷 Argentina: Experiencing some issues with some PayPal recipients. Asia Pacific - Status: ✅ Operational Oceania - Status: ✅ Operational Africa - Status: ⚠️ Delays Banned Countries - Status: ❌ Issues - Country-Specific Notices: - 🇪🇬 Egypt: Compliance checks are delaying payout delivery to remaining Egyptian users Explanation of Statuses - ✅ Operational: All withdrawal methods are functioning normally. - ⚠️ Delays: Minor delays are affecting some withdrawal methods and pipelines, while others remain active, - ❌ Issues: Significant issues are affecting one or more withdrawal methods. Important Notes - The status and updates provided in the section above are continuously monitored and updated in real-time. - Specific country notices detail any particular delays or issues affecting that region. - If you have any concerns or need further assistance, please contact our support team.

Last updated on Jul 24, 2024

Entry Protection Bonus

1. What is the Entry Protection Feature? The Entry Protection Feature is a welcome bonus that provides risk-free entries for new users on their first backing or tournament entry. 2. How much is covered by the Entry Protection? The Entry Protection covers your first backing tournament ticket up to $50.00. 3. Are there any conditions for using the Entry Protection? No, there are no minimum odds or conditions. As stated in the image, there are "No minimum odds, no conditions, just play." 4. What happens if I lose my first entry? If your first backing or tournament entry doesn't succeed, you'll get a full refund. 5. How is the refund provided? The refund is provided as entry tokens to use again, not as cash. 6. Is there a limit to how much I can back per player? Yes, you can back a maximum of $200 per player. 7. Are backing tickets refundable? No, backing tickets are non-refundable under normal circumstances. The Entry Protection is a special feature for the first entry only. 8. How does the Entry Protection affect my balance? The Entry Protection appears as an "Entry loss protection cash bonus" in your payment details, effectively covering your entry cost. 9. Can I use the Entry Protection multiple times? No, the Entry Protection is specifically for your first backing or tournament entry only. 10. Does the Entry Protection guarantee a win? No, it doesn't guarantee a win. It only ensures that you don't lose money on your first entry if it's unsuccessful.

Last updated on Sep 09, 2024