Store | Gamercraft Help Center

Q&A General Information

1. What is the Gamercraft Store? The Gamercraft Store is a feature that allows users to redeem their Gamercraft Credits and Prize Money for various non-monetary items such as gift cards, cosmetics, custom flairs, and tournament tickets. 2. How do I access the Gamercraft Store? You can access the Gamercraft Store from the main navigation bar on the Gamercraft website. 3. What types of items can I purchase in the store? You can purchase gift cards, cosmetics, custom flairs, tournament tickets, gaming peripherals, and special event tickets. 4. Can I use real money to buy items in the Gamercraft Store? Currently, the store focuses on the redemption of Gamercraft Credits and Prize Money for non-monetary items. 5. How do I redeem my credits and prize money for gift cards? Log in to the Gamercraft Store, select the gift card you want, and proceed to checkout using your Gamercraft Credits and Prize Money. 6. What happens after I purchase a gift card? The gift card code will appear immediately in your inventory, with no delay. 7. Are there any limitations on the number of items I can buy? Gift cards and some items have limited inventory. It’s first-come, first-served. 8. Will there be special drops or limited-time offers? Yes, keep an eye out for special drops and limited-time offers in the store for exclusive items and deals. 9. Can I return or exchange items purchased from the Gamercraft Store? Currently, all sales are final. Be sure to confirm your purchase before checking out. 10. How often are new items added to the store? New items and offers are added regularly. Stay tuned for updates and announcements.

Last updated on Jul 11, 2024

Technical questions

1. What should I do if I encounter a technical issue while using the store? Report any technical issues to our support team through the Help Page or Live Chat, including details such as your username, the item you were trying to purchase, and a description of the problem. 2. How do I know my purchase was successful? You will receive a confirmation message upon completing your purchase, and the item will appear in your inventory. 3. Can I view my purchase history? Yes, you can view your purchase history in your Gamercraft account under the “History” tab. 4. What if I don't receive my purchased item? If you don't receive your purchased item, contact our support team for assistance. 5. Are there any security measures in place to protect my transactions? Yes, Gamercraft employs robust security measures, including encryption and secure payment gateways, to protect your transactions. 6. Can I use my credits and prize money together for a single purchase? Yes, you can combine your Gamercraft Credits and Prize Money to make a purchase. 7. What if the store inventory runs out before I complete my purchase? If an item runs out of inventory before you complete your purchase, you will need to wait until it is restocked or choose another item.

Last updated on Jul 11, 2024

Specific Features

1. What are cosmetics in the Gamercraft Store? Cosmetics include custom badges and flairs that you can display beside your username on ladders and within the Gamercraft community. 2. What are tournament tickets? Tournament tickets allow you to enter cash tournaments using your Gamercraft Credits and Prize Money. 3. Will there be more gaming peripherals and experiences available soon? Yes, we will be adding more gaming peripherals, hardware, and special events in the near future. 4. Are there any bonuses or promotions for using the Gamercraft Store? Occasionally, we will offer special promotions and bonuses. Follow our social media channels and check the store for updates.

Last updated on Sep 09, 2024

User Experience

1. How can I provide feedback or suggestions for improving the store? Your feedback is valuable to us. You can reach out to our support team or join our Discord channels to share your suggestions. 2. What if I have a problem with my purchase? If you encounter any issues with your purchase, contact our support team immediately for assistance. 3. How can I stay updated on new items and offers in the store? Follow our social media channels and check the Gamercraft Store regularly for the latest updates, new items, and special offers.

Last updated on Jul 11, 2024

Gift Card - Live Status

Current Status We want to thank our amazing community for their overwhelming response to our gift card program. Due to your enthusiasm, we've successfully distributed over 300 gift cards, which far exceeded our initial expectations! However, this unexpected surge in demand has led to a temporary challenge. We've reached the current limit set by our gift card provider for our account. To continue meeting the needs of our community, we need to work with our provider to approve a higher business limit for gift card purchases. What this means for you: 1. Temporary pause: We may need to briefly pause new gift card distributions while we resolve this issue. 2. Upcoming improvements: Once resolved, we'll be better equipped to handle larger volumes of gift card requests. We sincerely apologize for any inconvenience this may cause. Our team is working diligently to resolve this matter as quickly as possible. We greatly appreciate your patience and understanding during this time. Rest assured, we remain committed to supporting our community and will provide updates as soon as we have more information. If you have any questions or concerns, please don't hesitate to reach out to our support team. Thank you for your continued support and for being a valued member of our community!

Last updated on Aug 13, 2024

Raffles

How do Gamercraft Raffles work? Raffles are simple prize drawings where you purchase tickets for a chance to win. Each raffle has a set number of available entries and a specific prize. Once all entries are filled or the timer expires, a winner is randomly selected from all participants. How much do tickets cost? Ticket prices vary by raffle. Flash Raffles typically cost just 2 GC (or $0.02), while premium raffles may have higher entry costs. The exact price is always displayed on the raffle page. How many tickets can I purchase? Each raffle has a maximum entry limit, which is clearly displayed on the raffle page. You can purchase as many entries as you want inside the displayed availability. How are winners selected? Winners are chosen through a random selection process that gives each entry an equal chance of winning. The selection happens automatically once all entries are filled or when the raffle timer ends. When and how will I know if I've won? Winners are notified immediately via in-app notification. Prize details and redemption instructions will be included in the winner notification. What can I win? Prizes range from platform cash, tournament tickets to exclusive items. The specific prize is always displayed prominently on each raffle. How often do new raffles appear? Flash Raffles run daily, while larger prize raffles occur weekly or monthly. Check the Raffles section regularly to see what's available. Can I get a refund on my raffle entries? All raffle entries are final and non-refundable once purchased. What happens if a raffle doesn't fill all entries before the timer ends? If the timer expires before all entries are sold, the raffle will still conclude and a winner will be selected from among the existing entries. Are there any restrictions on who can participate? Raffles are available to all Gamercraft users with an active account, subject to local regulations. Users must be of legal age in their jurisdiction to participate in raffles with cash prizes.

Last updated on Apr 10, 2025